Privacy Policy

1. Introduction

Welcome to Fulfill Clinics ("Fulfill," "we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and mailing address
• Date of birth and gender
• Payment and billing information (credit card numbers, billing address)
• Government-issued identification when required for treatment verification

Health and Treatment Information

• Medical history relevant to cosmetic treatments
• Skin type, allergies, and current medications
• Treatment preferences, consultation notes, and before/after photographs
• Consent forms and treatment records

Device and Usage Data

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Appointment Scheduling: To book, confirm, and manage your appointments at our clinics
• Treatment Planning: To personalize your cosmetic and wellness treatments based on your health profile and preferences
• Communication: To send appointment reminders, post-treatment care instructions, and respond to your inquiries
• Billing and Payments: To process transactions and maintain accurate financial records
• Marketing: To send promotional offers, newsletters, and updates about new treatments (with your consent)
• Improvement: To analyze website usage and improve our services, website functionality, and patient experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Health and Medical Information

Fulfill Clinics provides cosmetic and aesthetic treatments. While we are not a traditional medical practice, we take the protection of your health-related information seriously. Any health or treatment information you provide is used solely for the purpose of delivering safe, effective cosmetic services.

We maintain strict internal controls to protect your health information. Access is limited to authorized practitioners and staff who need the information to provide your treatments. We do not sell or share your health information for marketing purposes.

5. Information Sharing and Disclosure

We do not sell your personal information in exchange for money. However, certain marketing technologies used on our website may involve disclosures that qualify as "sharing" or a "sale" of personal information as those terms are broadly defined under California law (see Sections 6 and 11). We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, sending communications, or providing other business services — subject to confidentiality obligations
• Advertising and Marketing Partners: Device and browsing information collected on our website may be disclosed to a direct-mail marketing vendor as described in Section 6. You can opt out of this at any time (see Sections 6, 9, and 11)
• Clinical Partners: With licensed medical professionals and practitioners involved in your treatment, as necessary to deliver safe care
• Legal Requirements: When required by law, regulation, subpoena, court order, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• Consent: With your explicit consent for purposes not covered by this policy

6. Cookies and Tracking Technologies

We use cookies and similar technologies on our website. These fall into two categories:

• Essential and Functional Technologies: Required for basic website functionality, such as page navigation, our appointment-booking widget (provided by Boulevard), and the locally stored record of your cookie choice itself. These do not require consent and cannot be disabled through our banner.
• Marketing Technologies: We use Google Tag Manager to load a third-party direct-mail marketing service (PostcardMania's Website-to-Mailbox program). This service collects device and browsing identifiers (such as your IP address and browser information) and may attempt to match your visit to a name and postal mailing address so that we can send you direct mail about our services.

Marketing technologies run by default when you visit our website. You can opt out at any time by clicking Decline on the cookie banner or by selecting "Your Privacy Choices" in the website footer. Your opt-out takes effect beginning with your next page load and is remembered on your device. Opting out does not affect website functionality.

You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. SMS/Text Message Communications

Fulfill Clinics may send SMS (text) messages to the phone number you provide when booking an appointment or contacting us. These messages may include:

• Appointment confirmations and reminders
• Post-treatment care instructions
• Promotional offers and updates about new treatments (with your prior consent)

By entering your phone number, you are agreeing to receive text messages from Fulfill Clinics. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.

Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

For more information on how we protect your data, see Section 8 below. If you have questions about SMS messaging, please contact us using the information in Section 13.

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure server infrastructure, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly
• Opt Out of Tracking-Based Marketing: Decline marketing technologies via the cookie banner or the "Your Privacy Choices" link in the website footer at any time (see Section 6)
• Data Portability: Request your data in a structured, commonly used format

To exercise any of these rights, please contact us using the information in Section 13 below.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate steps to remove such information.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to request correction of inaccurate personal information
• The right to opt out of the "sale" or "sharing" of your personal information, including sharing for cross-context behavioral advertising
• The right to limit the use of sensitive personal information
• The right to non-discrimination for exercising your privacy rights

The website-to-mailbox marketing technology described in Section 6 may be considered a "sale" or "sharing" of personal information under California law. California residents can opt out at any time by clicking Decline on the cookie banner, selecting "Your Privacy Choices" in the website footer, or contacting us using the information in Section 13.

To submit a CCPA/CPRA request, please contact us using the information provided in Section 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or through a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Fulfill Clinics NYC
Email: ny@fulfillclinics.com
Phone: +1 (332) 294-3285
Address: 10 W 37th Street, 2nd Floor, New York, NY 10018